HVAC Repair, Sales, & Install Reviews in the Edwardsville and Alton, IL

What Our Clients Say

B & W Heating & Cooling employees Brad, Corey, Matt, & Zach were here 10 minutes early. Each of the 4 vehicles were spotless. They parked so there would be no problem with Traffic. They were all very friendly, courteous and professional. They placed floor covering on the carpet and worked together as a team. The duct cleaning was amazing! The Heat pump installation was flawless. They never stopped working. They are a great team. They explained everything about the new unit. They removed the old units and cleaned up everything. We would highly recommend B & W. Joe & Emily Hollinger

B&W are the only ones I call. I usually get Cory when a need arises and he is very nice and explains things clearly. They are a local business to me and always complete their work in a professional and timely manner.

I called B&W today due to my heater malfunctioning. They sent Cory out and he replaced my thermostat, cleaned the heat sensor and did a couple of other adjustments. The workmanship and professionalism are second to none.
The price was extremely fair. I will Always recommend and use B&W Heating and Cooling.

My first time using B&W and it won't be my last! They were extremely responsive and were out to my home within an hour. The service technician was very professional and knowledgeable. He explained each step of the process to me. Pricing was explained upfront and was reasonable. Thank you for saving my family during the heatwave!

We have been using B & W since 2010. We have them service our systems in the spring and fall. The guys are always professional, on time, and explain any problems. When scheduling appointments the office staff is friendly and easy to deal with. After 7 years of great service we wouldn't use anyone else.

Several years ago we were in the market for a new HVAC system. After researching product and vendor reviews, we selected B & W Heating and Cooling and it has been the best decision ever! Every member of their staff from technicians to Liz in the office provided quick, competent service and always are respectful of your personal schedule and property while working. Very competitive with pricing and efficiency of work is second to none! We would not use anyone else.

I realized I had a air conditioning problem on a very hot day in the morning. Called and it was fixed in the early afternoon. As always we had fast and friendly service!! Thanks Jim!! We have used B&W Heating and Cooing for about 25 years and they have never let us down!!

Yesterday 10/16/2017 Jim came and replaced our 15 year old thermostat that had died a valiant death. He did an excellent job installing the new thermostat. He was professional, caring and very helpful. He made sure that the thermostat worked with both the furnace and air conditioner. He explained how the new thermostat worked. Thank you for the great service.

We have had B&W Heating for 12 Years now, we have been more than satisfied with them and our technician Jim. We have had B&W Heating and Cooling for 12 years.We are very satisfied with their Service and our Technician Jim!! We have a agreement and they service our furnace and air conditioner twice a year.We also had them clean our air ducts, which also was excellent.In our opinion B&W are the best. We rate them 5 Stars.

Have used B&W for 15+ years. Our heating/AC system were purchased new & we have the routine checks 2 times a year. The same service person has serviced our units during that time.

I felt they were very honest in their work and charges.

Great service!

I had a great experience with your service. Repairman was extremely nice and helpful. The technician's name was Jim. I would certainly recommend your company.

We are always pleased with B & W Heating and Cooling. Their service is excellent. They are a 5 star company

Extremely professional and helpful and courteous. He went the extra mile for us. He is an exemplary employee.

Have nothing but good things to say about B&W Heating and Cooling! Everything about them is great! Very prompt in scheduling repairs, and all are very professional!

We have used B&W for several years and have found them to be very good at what they do.

B & W is always on time and does a thorough job. They are been my one and only HVAC repair/advice company for the past 15 years. Very professional and willing to be of service. A first class independent business.

Came out the next morning, which was awesome. I had one of their competitors out, and they didn't have a clue (won't happen again). They were very professional, explained and showed me the issue. Great Job, and Thanks! I would highly recommend B&W.

Was a customer for 20 years until we sold our home. Home inspection revealed a minute gas leak. They had it fixed in less than 24 hours allowing the sale to proceed. In all these years we have dealt with them we could not be more satisfied. Scott Kesterson

My experience with B&W was mixed. The lady that set my appointment was very professional. The two young men that did the cleaning of the ducts were professional as well and clued me in on things I could do in the future to help keep them cleaner. The guy who changed the capacitor was cool too, but he flubbed up on his readings. The owner came out and fixed it. He didn't seem like a people person.

Very good job. The technician explained everything that was done and what the results were regarding the air conditioning check. We have always had excellent service from this company from the time we bought our unit which was about 7 or 8 years ago. We do have the maintenance agreement so things are checked twice a year.

I have always had very good service from B&W. They are always prompt, courteous and knowledgeable. When my furnace was acting up and I didn't know who to call I am so glad I chose B&W. Now, I have their maintenance plan because I wouldn't think of calling another company.

I asked for an estimate for generator cost for house. The service man obtained the information he needed when here to check Ac for summer. I have made a call last week to office since I didn't receive the estimate cost. So far still received no email for cost for generator. So I guess I may call office again this week for information or I may not. It would seem that B&W Heating and Cooling will be loosing out on possible sale of generator since I haven't received the information.

Very good work. Fast and professional work with no mess left behind. I couldn't have been happier with my choice of contractors. job well done

B & W came out and fixed my furnace. They've been out in the past. The technicians are always professional and I trust they won't try to sell me something I don't need.

B & W heating and cooling has always provided quick response and timely repairs and service on my equipment! Their prices are fair and their service men are friendly and knowledgeable. A very good company to deal with.

My spring cleaning and check up for our AC was done quickly and thoroughly by B & W...I was educated on proper filter size and they will be returning in the fall for a furnace checkup! 5 star service

It was great. Very timely and affordable. Fixed what was main issue for time being but also provided me with bids for new installation if it comes to that to begin thinking over and preparing for

Excellent response time, courteous service, and worked to solve our issue fast and economically.

Fair price. Trustworthy.

Great

We have used B&W for 8 years now and have never been disappointed with their service!

Great company with fast turnaround.

B&W were very prompt in coming to fix the problem with our furnace. The technician was very personable and efficient. I wouldn't dream of calling anyone else.

Came home to find that furnace wouldn't come on. Called Mark and he was out in less than 1/2 hr. Diagnosed problem and replaced the igniter. Great Job!!! Quick service and priced right for an after hours call.

Great service, great prices, and trustworthy people! My parents trusted B&W for over 30 years, and still do. They have been just as professional with me and my family. Highly recommended.

They came just a hour after I called and he knew right away what was wrong and had all the parts with him my husband and I are very happy with them. we have been with them for over 20 years thanks Mary Gerdt.

Great experience, I was having trouble with my furnace after hours. I called B&W and shortly thereafter, Mark was out here and the furnace running normally in about 45 minutes, (Great Service).

Prompt and thorough.

Gordon was great as always, cleaned both systems and fixed a leak in one.

Service man was thorough and professional.

Great service!

Prompt, courteous, knowledgeable service.

Our furnace quit at 3 in the morning. We called the 24 hour line for service. They called back some time later to confirm we were in need of service. The technician found the problem in a few minutes after opening the furnace cabinet. Fixed in half an hour. Always had good luck with this firm. The technicians are good.

Your service people are the best, informed, most polite, efficient, tidy. I can't say enough. I have been in business myself and I know what it is like to serve the public and it isn't always easy, but your technicians are terrific.

Have used B&W heating and cooling for about 5 years and could not be more pleased with their service. I particularly like their annual service program. Their service is prompt and their technicians are very knowledgeable and courteous. Have recommended B&W to my new neighbors and were very pleased with the service.

I have used B & W Heating and Heating for years. Nice guys. Professional. Fast service. When I replaced my furnace 10 years ago I asked them if I should also replace the a/c. Evidently the air conditioner was newer than the furnace. They told me that usually they recommended doing both at once however they thought my air had a lot of life left. They saved me a lot of money as the air conditioner continues to work as does the furnace.

I have had many products installed in one home or another and B&W heating and cooling has always done a great job. Their service personnel are always eager to answer your questions and direct you to correct operation of any of their products. 24 hour service with a smile. Thank you B&W.

Professional and very fast service.

My experience as far as installation was pretty good' however as I told the tech, the ac unit is the same size as the last one and is not adequate...

Like the person who came to home, was efficient and on time.

Fast service! We are so thankful that you were willing to work with us after hours at reasonable cost!

Thanks for the cleaning of my furnace and getting the air conditioning to work just in time for the hot, hot weather.

I have been using B&W for many years. I have always had good service.

We have always been satisfied with our service - we trust B and W to handle our heat/cool needs.

prompt--efficient--fixed

Very Good Service

Same day service and repair and excellent tips for use of AC.

I have been using B&W for many years. I have always had good service.

Quick fast service to my call on my A/C

Always helpful

Quick service at reasonable price.

Fast and good repair on my a/c unit on a real hot day. Thank you.

Very good service. We had to call our service man out on a Sunday and he was very fast and knowledgeable. Thank You

Your service provider came to the house within 30 minutes, diagnosed the problem with the a/c and had the problem fixed very quickly. We were very satisfied with his professionalism.

I have used B & W since about 2003 for all of my Heating and Air Conditioning needs. They have always been quick to respond, reasonably priced, professional and courteous when they have came to my home.

Our family; my grandfather, mother and myself have always chosen B & W Heating and Cooling, Inc. for all of our heating and air conditioning needs. I would highly recommend them to all my friends.

Workers were professional and polite. Only negative was a couple small scratches on door from equipment going in and out of utility room. I would use them again.

Excellent!!! We appreciate having Jim as our technician.

I could not ask for better service. Repairman very polite and courteous. I trust them completely to take care of my heating and cooling needs

We have utilized B&W for our HVAC service needs 18+ years. Their service response has been both timely and complete. Future follow up actions are appropriately covered.

Service is always polite and very fair. I've used them since moving to the area, and will continue to.

Everyone of the technicians have always done a good job for me and I would recommend them to anyone needing your service

Have done business with B&W Heating over 25 Yrs. Always quick to respond, friendly, never hard selling. Mark and Jim have cared for my service needs and are by far the sharpest in the business. Love these guys. Elizabeth, young woman who holds done the office is Super! Efficient, friendly and always quick to help! Thanks B&W!!!!

B & W Heating and Cooling responds quickly to my service request even though they are not emergency calls. Their technician arrives at the scheduled time and quickly assesses my situation and gives me his evaluation. Service is performed for a very reasonable fee and no additional "sales" are suggested. I recommend B & W Heating and Cooling when ever the topic comes up.

I always have a great experience with B & W. They are always professional and pleasant. They are always patient with me and answer all the questions I ask about something. They always fix things in a timely manner. I have done business with B & W for many years and plan on doing business with them for many more years!

The service technician was at my home at the exact time they said. He was professional and knowledgeable. Looking forward to having B & W Heating and Cooling to continue to do routine maintenance on my systems.

Great customer service

The technician was efficient and professional.

A very good company

We have used B&W Heating for 10 years. They are very reliable and fairly priced.

Good.

Excellent

Couldn't ask for better service and knowledge.

Very prompt service!

Very knowledgeable and professional

I have used B&W heating for several years. Excellent service. Quick and efficient. I recommend them

When you discover that your Water Heater has ruptured at 7am, you can't expect a brand new heater installed and working by 2pm, but that's what we experienced! Thank-you We couldn't ask for any better service. Thank-you!!

Easy to make a convenient appointment. The servicemen are prompt, courteous and professional. I've been a customer of B&W for several years and definitely recommend this company for routine service as well as emergency repairs.

The technicians are great resources on how to use my furnace/AC best to maximize its lifespan and minimize energy costs. I don't realize I have questions until we start talking and answers abound. Dependable, cost-effective, friendly service. Thanks!

I called on a Saturday morning and someone was able to come right away to service our furnace. The quick help was most appreciated as it was still quite cool at night. I felt the price was very fair for weekend service without an appointment.

B&W did a fine job of installing a new furnace and also cleaning my duct work. Would have them do work for me again.

Excellent customer service!!!! Called on a Sunday during snow and sleet, had my furnace up and running within a few hours. Will definitely call them for all future problems, and will recommend them to others!!!

B & W has always been so professional, and really seem to care about their customers. They have gone out of their way to help us and are here quickly when...

Rep was very helpful. Very considerate of my floors and was quick to take action and fix my problem.

After waiting all day for another company who never ended up showing up B&W came over within a half an hour on a Sunday and had my air conditioner up and running shortly after

B & W has always been so professional, and really seem to care about their customers. They have gone out of their way to help us and are here quickly when...

Rep was very helpful. Very considerate of my floors and was quick to take action and fix my problem.

Mark from B&W is who to call if you are looking for an honest guy to do any HVAC work for you. He came out on a moments notice to give me a second opinion...

Able to work around my busy schedule. Techs were friendly and helpful.

Rep was very helpful. Very considerate of my floors and was quick to take action and fix my problem.

great customer service - greatful for the quick service and hot water!

We r so grateful for all your employee did Sunday we interrupted his evening & he came anyway & got us cooled down. They returned Mon. 2 finish the job Thank you. We have recommended u 2 our neighbor & will continue 2 do so with others.

B & W Heating and Cooling did an excellent job removing my old water heater and installing a new one. Their service was professional and very fast. They were very respectful and flexible to my schedule. In regard to price, I could not find a better deal! I definitely recommend B & W for any heating or cooling needs.

We have been customers of B&W ever since we had our house built and have always been pleased with the prompt service we have received. I definitely would recommend them to anyone.

We had duct cleaning and installation of a furnace and air conditioning unit. The service was thorough, accurate and top quality.

Had furnace checkup. Very punctual and did their service with a smile.

B & W has been our AC/heating service providers since we moved into this house in 1990. Every year, like clockwork, one of their professional technicians performs spring/fall preventive maintenance on our two systems. When needed they installed new furnaces and air conditioners. Every technician who has come to our house has been friendly, respectful, and knowledgeable. I would highly recommend B&W for any and all AC/heating needs.

I have done business with B&W Heating and Cooling in the past and have always gotten good service. This time, the air conditioner went out on Labor Day and to my surprise, Mark answered the phone when I called. Mark came out and checked out the unit and found that the compressor was bad. We ended up replacing the whole unit and Mark had it all installed and ready to go by Wednesday. Thanks Mark, for your prompt and courteous response to our problem.

When our furnace failed to cycle on, we did some quick research but were not able to identify the problem. We called and received friendly and helpful information and a fixed appointment for the next day. The two technicians - one a seasoned professional and the other a trainee - arrived on time. After some quick troubleshooting, the problem was identified and quickly fixed. More impressive was the fact that the experienced technician explained each step of the diagnostics, repair, and systems check to the trainee. We were very satisfied with the experience and would recommend B & W to anyone with a heating or cooling need!

B&W is one of the most trustworthy HVAC dealers that I've found in the Alton/WR/Edwardsville area. The techs who have been there a number of years never try to sell you anything, they are in your home to fix what needs fixing. They do it right in the appropriate amount of time and make the fix permanent. One of the other companies that advertises on billboards came in to repair an A/C issue I had and when he left he was proposing to replace my hot water heater for $2,500! I quickly dumped that phone number and never called them again.

I called B & W Heating and Cooling to do maintenance on my furnace, air conditioning unit and water heater. The serviceman that came over was very friendly and informative. He did a nice job on the installation of an expansion tank for a water heater to bring it up to code. He also found a problem with the operation of the furnace that could have potentially been very serious. The competent and reassuring serviceman was exactly what I needed to get my home back up to proper operating condition. It’s really hard to put a price on peace of mind. I can definitely say I will call B & W Heating and Cooling again next season to help keep my equipment in top operating condition.

Repair a/c

Long time customer and I get quality service every time!

EXCELLENT

very good.

Fast arrival on a Saturday, great job

five stare rating for b&w heating and cooling

Mark is great. He's really knowledgeable, fast and professional.

good, prompt service

Prompt and excellent service.

I am very pleased with the service. The servicemen were prompt, courteous and informative.

I thought the tech was very professional and knew what he was doing. He did a thorough check and took care of any issues.

My A/c went out so I called B & W. They came out the next morning and fixed my problem and explained everything they did. I didn't even have to go a day without air conditioning thanks B & W !!!!!

As always, we were completely satisfied with B & W Heating and Cooling. Upon returning from vacation we noted our A/C wasn't cooling our home properly. They arrived first thing Monday morning, diagnosed our problem, & recharged the freon to temporarily make the house comfortable. A replacement part was ordered and they returned a few days later to complete the repair process. B & W Heating and Cooling is dependable, reliable, and each and every employee from the office staff to the technicians are always courteous and interested in satisfying their customers. Top notch service!!!

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